Twenty20.im — Terms & Conditions You Need to Know

1Introduction & Consent

Welcome to twenty20.im. Please read these Terms & Conditions carefully before using this website. By registering on or using the twenty20.im platform in any way, you automatically agree to these Terms & Conditions.

These terms and conditions constitute a legally binding agreement between twenty20.im and the user. If you do not agree with any part of these terms, please refrain from using our platform.

Twenty20 is a trusted online betting platform for sports fans across Bangladesh. We believe transparency and integrity are the foundation of lasting trust — which is why all our rules are presented in plain, straightforward English.

2Account Registration

To open an account with twenty20.im, the following conditions must be met:

• Only one account is permitted per person. Opening multiple accounts is strictly prohibited.
• You must provide accurate and up-to-date information at registration — including your name, address, phone number, and email.
• It is solely the user's responsibility to keep their account password confidential.
• The account holder is personally responsible for all activity carried out through their account.
• Once registration is complete, we may proceed with the KYC (Know Your Customer) verification process.

You may be required to submit a copy of your National ID (NID), passport, or driving license for verification. Withdrawals may be restricted until verification is complete.

3Eligibility & Age Requirements

The following eligibility requirements must be met to use our platform:

• You must be at least 18 years old to register. Account registration by minors is strictly prohibited.
• Users must be of sound mind and legal capacity.
• Accounts cannot be registered from countries where online betting is prohibited by law.

If there is any doubt regarding age verification, twenty20.im may request proof of age at any time. Failure to provide proof will result in the account being temporarily suspended.

4Betting Rules

The following rules must be followed when betting on twenty20.im:

• Once a bet is confirmed, it cannot be changed or cancelled.
• In the event of odds changes, the odds applicable at the time the bet was placed will apply.
• Twenty20.im is not liable if a bet is not accepted due to technical issues.
• If an event is cancelled, the staked amount will be refunded.
• In the event of excessive delay during live betting, the system may automatically void the bet.
• Maximum bet limits may vary depending on the event and market.

Twenty20 offers betting on 30+ sports including cricket, football, tennis, and badminton. Each sport may have its own specific rules, detailed in the relevant section.

5Payments & Transactions

All financial transactions on our platform are governed by the following rules:

• Approved payment methods including Mobile Pay, Nagad, and Rocket must be used for deposits.
• Deposits or withdrawals through third parties are strictly prohibited.
• A minimum withdrawal amount applies. Withdrawals below this threshold will not be processed.
• Withdrawal requests are typically processed within 15 minutes to 24 hours.
• Large withdrawal amounts may require additional verification.

If you experience any issue with a transaction, please notify our support team within 24 hours. Delays in reporting may make it harder to resolve the matter. All transaction records are stored in our system and will serve as the final evidence in the event of any dispute.

6Bonuses & Promotions

Twenty20.im offers a range of bonuses and promotional offers. The following terms apply to their use:

• Each bonus offer has its own wagering requirements, which are detailed in the offer description.
• Bonus funds cannot be withdrawn directly — withdrawals are only possible after meeting the specified conditions.
• The welcome bonus applies to first-time deposits only.
• Each bonus has a set validity period. Once expired, the bonus will be automatically cancelled.
• If bonus abuse is suspected, twenty20.im reserves the right to cancel the bonus and suspend the account.

7Prohibited Activities

The following activities are strictly prohibited on twenty20.im:

• Opening or operating multiple accounts.
• Opening or operating an account using another person's identity or information.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Placing bets using bots, automated software, or artificial intelligence.
• Money laundering or transactions involving illegal funds.
• Selling or transferring your account to another person.
• Attempting to breach the platform's security or protective measures.

8Responsible Betting

Twenty20.im takes responsible betting seriously. We believe betting is purely for entertainment — it should never be seen as a source of income or a way to solve financial problems.

• Every account has the option to set deposit limits, loss limits, and session limits.
• Cooling-Off Period: Take a temporary break from betting for a set period of time.
• Self-Exclusion: The option to temporarily or permanently deactivate your own account.
• If signs of problematic betting are identified, our team may send you a warning.

For more details, visit our Responsible Gaming Visit the page.

9Privacy Policy

For full details on how we collect, store, and use your personal information, please refer to our Privacy Policy On this page. In brief:

• Your information is never sold to third parties.
• Your information may be used to fulfil security verification and legal compliance requirements.
• All data is secured with SSL encryption.
• You may request deletion of your data at any time.

10Account Termination

Twenty20.im reserves the right to suspend or terminate an account under the following circumstances:

• Violation of the terms and conditions.
• If fraudulent or suspicious activity is detected.
• Accounts that have been inactive for an extended period (more than 12 months).
• Under the direction of legal or regulatory authorities.

Users can contact our support team at any time to close their account. Any valid balance remaining at the time of closure will be refunded.

11Dispute Resolution

For any disputes or complaints, please contact our customer support team first. We will do our best to resolve the matter within 48 hours.

• Email: support@twenty20.im
• Live Chat: Available 24/7
• Help Center Common issues and their solutions can be found on this page.

If a matter cannot be resolved through the support team, twenty20.im's authority will make a final decision, which shall be conclusive and binding.

12Changes to Terms

Twenty20.im reserves the right to modify these terms and conditions at any time. When changes are made:

• A notification will be sent to your registered email.
• A notice will be posted on the platform.
• For significant changes, at least 7 days' prior notice will be given.

For any questions or feedback, feel free to reach us at: support@twenty20.im