Your data on twenty20.im is completely secure and confidential

Introduction

Welcome to twenty20.im. This Privacy Policy is a transparent agreement between us — outlining what information we collect, why we collect it, and how it is used.

As the trusted home of millions of sports fans across Bangladesh, twenty20 is committed to protecting your privacy as our highest priority. We believe user trust is our most valuable asset.

By using our platform, you agree to this Privacy Policy. Please read it carefully. If anything is unclear, reach out to our support team.

What Information We Collect

Twenty20.im collects the following types of information to deliver our services and maintain platform security:

We only collect information that is necessary. Collecting excessive or irrelevant data goes against our policy.

How We Collect Information

Twenty20.im collects your information in several ways:

• Direct input: Information you provide directly through registration forms, KYC verification, support tickets, or live chat.
• Automatic collection: Technical data is collected via cookies and tracking technologies when you use our website or app.
• From Transactions: Data is recorded from all financial activity, including deposits, withdrawals, and betting.
• From Third Parties: Data may be received from payment processors (Mobile Pay, Nagad, Rocket) or identity verification services.

Purpose of Data Use

The information we collect is used for the following purposes:

• To create and manage your account and verify your identity.
• To deliver betting and payment services correctly.
• To prevent fraud, money laundering, and suspicious activity.
• To meet legal obligations and regulatory requirements.
• To provide customer support and technical assistance.
• To send you promotional offers and updates, with your consent.
• To improve platform quality and user experience.
• To analyze usage patterns and promote responsible betting.

Data Sharing Policy

Twenty20.im does not generally share your personal data with third parties. However, limited sharing may occur in the following circumstances:

• Payment processor: Payment gateways such as Mobile Pay, Nagad, or Rocket are provided with the necessary information to process transactions.
• Identity Verification Services: Information may be shared with approved verification bodies as part of the KYC process.
• Legal obligation: Data may be disclosed when required by a court or government authority.
• Fraud Prevention: Limited data may be shared with partner security agencies to help prevent fraud.

In each case, only the minimum necessary information is shared, and all parties involved are required to maintain the same standard of privacy protection.

Cookies Policy

Twenty20.im uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: For login sessions and security — these cannot be turned off.
• Functional Cookies: To remember your preferences and settings.
• Analytics cookies: To collect website usage statistics (without any personal identification).

You can manage or delete cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

Data Protection Practices

Twenty20.im follows world-class technology and practices to keep your data safe:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Firewall Protection: Advanced firewall and intrusion detection systems are actively in place.
• Two-factor authentication (2FA): Two-factor authentication is available for added account security.
• Regular backups: Regular secure backups are maintained to minimize the risk of data loss.
• Access control: Only authorized personnel can access specific data.
• Security Audit: Regular security audits conducted by independent third-party experts.

Data Retention Period

How long we retain your data depends on the type of information and applicable legal requirements:

At the end of the defined retention period, data is securely deleted or anonymized.

Your Rights

You have the following rights regarding your data on twenty20.im:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain circumstances, you can request that use of your data be restricted.
• Right to portability: You can receive your data in a readable, portable format.
• Right to Object: You may object to your data being used for specific purposes.
• Right to opt out of marketing: You can unsubscribe from marketing communications at any time.

Protection of Minors

Twenty20.im is an 18+ platform. We do not knowingly collect information from or provide services to anyone under the age of 18.

We verify age during registration, and KYC confirms that every user is an adult. If an underage user is found to have registered in error, their account will be immediately closed and any collected data will be deleted.

Policy Updates

This Privacy Policy may be updated to reflect changes in technology, legal requirements, or business needs. We will notify you before any significant changes:

• A notification will be sent to your registered email address.
• The update date will be clearly displayed on the website.
• For major changes, your consent will be requested again at login.

Continued use of the platform after any changes will be considered acceptance of the updated policy. Please review this page periodically.

Contact

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

Our dedicated privacy team takes every concern seriously and works to resolve it as quickly as possible.